Get help with your account
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PMO Support.
Choose your next step
Use the setup request form for membership questions, annual billing, provisioning, or installation needs. A request does not take payment or activate trading.
Read the Guide for PMO’s workflow. Open the read-only Public Proof Center to inspect reported evidence.
Open your workspace to check verified access and available modules. Owner controls retain their separate authorization.
Service observations, with timestamps.
Checking customer services…
These are customer web-service observations. They do not report a personal broker connection or order readiness. Checks pause while this tab is hidden.
Keep the request and its progress together.
Sign in with your own verified PMO account to open and track tickets. Requests are accepted at any time. Support hours are Monday–Friday, 10 a.m.–4 p.m. Eastern, excluding U.S. federal holidays. The first human reply target is two business days. This is a target, not a guarantee.
Sign in to load your tickets.
For an automation incident.
- Use the relevant owner control to stop new entries. Exiting this companion does not stop execution workers.
- Inspect actual broker orders and positions. Confirm protective orders rather than relying on a dashboard label.
- If immediate broker intervention is needed, use the broker’s own controls or support.
- Open an Automation incident ticket with the time, timezone, affected module, visible error and request reference. Exclude tokens and credentials.
PMO ticket intake is not a staffed emergency service and does not guarantee an immediate response.
Resolve the common setup problems.
The installer will not run
Confirm Windows 10/11 and .NET Framework 4.8, compare the download hash and review the unsigned-build notice. Do not disable endpoint protection. Send the exact Windows message in an Installation ticket.
My settings show saved but not applied
Check the companion’s connection, pair it to the correct account, and refresh. The device must acknowledge the exact saved revision and fingerprint. A companion acknowledgement is separate from broker-worker enforcement.
A quote or balance is unavailable
Note the field’s source and age, refresh its own tool once, and open a Data and display ticket if it persists. Do not repeatedly sign into a broker to repair a PMO account-access error.
A paid tool is disabled
Review the current entitlement and subscription status in your workspace. Setup request status and paid entitlement are separate. New purchases remain paused.
I need billing help
Use the existing billing portal to manage or cancel an active subscription. Retain its confirmation. For errors or refund requests, include a receipt reference in a Billing ticket, without payment credentials.
Support hours and response targets
Monday–Friday, excluding U.S. federal holidays, 10 a.m.–4 p.m. Eastern. Timezone: America/New_York.
First human reply target: 2 business days. Billing review target: 5 business days. These are service targets, not guaranteed deadlines. Ticket references are provided when the request is saved. PMO support is not an emergency trading service.
Open a support or billing ticket. New purchases remain paused until advertised paid-tool delivery is verified.